You're probably pretty good about what you say when you're with people. You're on your game. You're positive, encouraging, and considerate. The question to consider for this episode is this: What do you say about people when their not around? Are you as positive, encouraging, and considerate? Or, are you more willing to let your frustrations float to the surface so that you go … [Read more...]

Communication and behavior models like the DISC model are great tools for building, communicating with, and inspiring your team. Used appropriately, they can make a big difference in the effectiveness of your communication efforts. Used inappropriately, they can destroy your team and undercut your communication. In this episode, Guy discusses one thing you should definitely NOT … [Read more...]

When experience does not match expectations, people get frustrated, stressed, and angry. Frustrated, stressed, and angry people rarely work with energy and enthusiasm. They seldom bring their best problem solving skills to work with them. What can you do to minimize the risk of people becoming frustrated, stressed, and angry? Learn to manage expectations. Learn how to help … [Read more...]

A common challenge leaders face is the tendency to drift into past focused conversations when trying to solve problems or coach team members. A key skill to develop is the ability to move the conversation to a future focus. In this episode, Guy talks about the importance of shifting to the future in both your thinking and communication. Additional Leadership … [Read more...]

When you find yourself in a conflict situation, it is tempting to "go on the attack" to make your point. Winning the argument can take center stage in your mind. And, that approach rarely ends well for either person. In this episode, Guy will explore the idea of trying to relate to your opponent in an effort to find common ground and resolve the conflict rather than cause it to … [Read more...]