https://youtu.be/s5Oc_BnRBvk?rel=0&showinfo=0 One idea that we talk about in our training programs is the idea of what we call benign intent. When you interact with other people, they will eventually say or do something that you don't understand or that you understand incorrectly. It might even frustrate or irritate you. Benign intent is based on the presumption … [Read more...]