If you had trouble retrieving or viewing your Free PDF report from our site. Here are some things that might be blocking you.
Your account is not yet confirmed.
We use a double opt-in system to protect both you and us from Spammers. As a result, you have to click on a link in a confirmation email we send you when you register for free products at our site.
If you can’t find the confirmation email in your inbox, please double-check your SPAM and Junk mail folders. Requesting a password from the Password Recovery feature on the login page will not confirm your account. You must click on the link in your confirmation email or have us do it for you manually.
Hotmail, Gmail, MSN, AOL, and some corporate or government email services occasionally block our emails. If you can’t find your confirmation email, the problem is likely a filter on either your computer or your email server. Sometimes, these filters occur at a level where you can’t even see the email in your Junk or SPAM filters.
If you can’t find the confirmation email in any of your email folders, let us know and we can manually confirm your account for you.
Your browser settings won’t allow you to open PDF’s.
If you tried to click on your report link and got a white screen, this is probably your challenge. You can download your report using the instructions on the results page.
Your server or your computer is blocking your access to the PDF.
Some security software, browser security settings, and server firewalls can block you from downloading or viewing the PDF from our site. If that’s the case, let us know and we’ll get it to you a different way.
Your account is expired.
If you have used our site in the past and come back to it for the free assessment, your account might have expired since your last visit. If you already have an account with us, you won’t get a new confirmation or password email. We assume you already have those. You can request your password using the password recovery feature on the login page.
If your free account is expired, let us know, and we can reset your access.
If you want to keep a record of your report, we recommend that you download it and keep it on your computer. We do periodic file clean-ups. So, it might be gone if you come back to get it 6 or 9 months after you took the free assessment.