Frequently Asked Questions

A possible reason is that you are trying to login from a work place or other computer that is behind a security wall that restricts access to our site. If you try logging in from a different location, that should solve the problem.

Or, if you previously had a free account with us, your account has been removed as we no longer require account registrations for free DISC assessment reports.

After taking a free DISC assessment, you'll land on a page that will show you your results and allow you to download your PDF immediately.

If you purchased a product from us, you will receive a welcome email with your login instructions as part of the purchase process.

There are two common reasons this happens.

The most common reason is that your browser is opening the new window under your main browser window. We are working on finding a way to make sure this doesn't happen, but we haven't found it yet. The vast majority of people will have the new windows open on top of the main window, and a few will not. Because of the number of browsers on the market and the number of ways that people can change their browser settings, we haven't found a way to eliminate this behavior.

The second challenge happens when we get high server load. So, give the system a moment and then try again. (We suggest looking for the window under your main window first by minimizing the main window to see if the second window is under it.)

The most likely reason is that in opening the link to your report, your browser is trying to open it rather than Adobe Acrobat and your browser is not reading the file properly to open it.

The fastest fix for this problem is to make sure you have Adobe Acrobat installed on your computer (it's free). Then, download the file to your computer using right-click and then a “Save Link As” or “Save Target As” command (for PC users). After you download the file, you should be able to open it in Adobe Acrobat and print it.

Our assessment and report is only available in English.

We sent an invoice at the time of your purchase, but your server may have blocked the original receipt or didn't deliver it.

We can resend it, and that will likely have the same problem.

The most reliable way for you to get your receipt is to login to the site, hover on the “Member Home” link in the navigation bar, and then click on the “Your Invoices” link. That will take you to a page where you can download a PDF receipt.

If you have any challenges with that, please let us know and we'll find another way to get it to you.

After you login, you should land on the Member's Home page. On the Member's Home page, you should see a button in the navigation bar that says: “Learning Programs.”

Hover on the button and you will see a link to the page with your course on it.

We no longer require account registration for free DISC assessment report retrieval. If you previously had a free account with us, it has already been deleted.

Those numbers represent the number of questions answered that align with each style. They should total 24 for the full assessment and 12 for the free assessment.

The way you read the report though is less a matter of the numbers and more a matter of the relative heights of the bar graphs. The height of the graphs is not linear with the numbers (the results are normalized against a population average rather than against an arbitrary standard). The numbers are there for us to use for data analysis and trouble shooting more than they are for you to draw strong conclusions from.

You may only take the free assessment once.

If you've paid for an assessment, or someone has purchased one for you, you may take the assessment twice within a 30-day period. If you need to retake it after that period let us know. We will require another assessment purchase or credit used if the assessment is expired.

The process works like this…

1. You purchase the number of credits equal to the number of assessments you need, which creates an Admin Account.
2. You login to your Admin Account and trade 1 credit for every Sub-Account that you create.
3. Our system sends an email with login instructions to the email address used to create each Sub-Account.
4. People login to the site and complete the assessment. At the end of the assessment, they land on a results page. (This is built in to the system, and it cannot be bypassed.)
5. You login to your Admin Account, go to the Admin Account Admin page and get the results for people who have completed the assessment. We do not currently have a way to automatically notify you upon assessment completion.

These buttons will take you to tutorials on our blog with pictures of how the system works.

Login to the site using the email address you used when you purchased the credits and the password that came in your welcome email. You should land on the Member's Home Page after you login.

On the Member's Home Page, click on the button that says “Access Your Admin Account Page”. This will take you to your Admin Account Home page. From this page, you can start the process of creating accounts for other people or for retrieving reports after people take their assessment.

To create accounts for other people, click on the “Open the Account Creation Window” button. This will open a new, pop-up window where you can start the process of creating accounts for other people.

When you create an account for someone, our system automatically sends them a welcome email with their login instructions.

After they have taken their assessment, you can come back to this part of the website and use the “Work with Your User Accounts” button to retrieve the PDF report.

To see a picture-based tutorial describing how this works, click on the button below.

Login to the site using the email address you used when you purchased the credits and the password that came in your welcome email. You should land on the Member's Home Page after you login.

On the Member's Home Page, click on the button that says “Access Your Admin Account Page”. This will take you to your Admin Account Home page. From this page, you can start the process of creating accounts for other people or for retrieving reports after people take their assessment.

After someone who has an account that is connected to your Admin Account has taken their assessment, you can come back to this part of the website and use the “Work with Your User Accounts” button to retrieve the PDF report.

If you search for a report and it is not found, the most common reason is that the person has not yet completed their assessment.

To see a picture based tutorial describing how this works, click on the button below.

When you create an account using the links and buttons on the Admin Account Home page, our system will automatically send a welcome email with login instructions to the person for whom you created the account.

You might want to tell people to expect the email so that they don't think it is SPAM. Their login email will come from admin@discpersonalitytesting.com.

Our system will automatically send people to their personal results at the conclusion of the assessment. This is a foundational element of our system, and it cannot be bypassed.

If you'd like to learn more about why we built our system that way, you can learn more on this video.

Before you do anything else, please have them double-check their SPAM or Junk mail folders for an email from admin@discpersonalitytesting.com. While it can happen, we find that more often than not the original email was successfully delivered to the user's server. So, it should be there somewhere.

If they can't find their welcome email, you can use the “Password Recovery” feature on the login page to send the password again. Make sure you enter the email address of the person who needs the password. You must be logged out of the site to see the login form and the Password Recovery option.

You can also resend their welcome email to them by logging into your Admin account and going to the “Work With Your User Accounts Page.” From there, you can click the checkbox to look for everyone that doesn't have results in the system and click on the blue button to resend their email.

If that doesn't get it to them, you can ask them to have their IT contact check their server logs for the email. It is very rarely an issue with our system not sending the email (it could happen, it's just really rare).

If all else fails, let us know, and we will help you get it resolved.

You can make corrections for typographical errors using the “Edit Sub-account Information” button on the “Work With Your User Accounts” page. After you edit an email address, you'll need to send the password to the new email address.

You can resend their welcome email to them by logging into your Admin account and going to the “Work With Your User Accounts Page.” From there, you can click the checkbox to look for everyone that doesn't have results in the system and click on the blue button to resend their email.

This feature isn't meant to give an account to a different person. If you'd like to do this, please let us know. Otherwise, it can cause problems that we'll have to fix manually.

Or, if you'd like, we can take care of this for you.

We'll need to know…

• The current information on the account, and
• What you want it changed to.

Send us this information by opening a support ticket.

This message means that they are either in the process of taking the assessment or they did not finish an assessment they started. In most cases, you can check back again later and see their results.

Contact us if that message appears after an hour. This means that they never completed the assessment and we may need to remove their incomplete test record so they can take the test again.

On your Admin Account page, by default, it will only show you the first ten sub-accounts that you have in alphabetical order by last name.

If you'd like to see more results on each page, you can click one of the radio buttons on the top left of your sub-account list.

If you'd like to see your other accounts on other pages, click on the dropdown in the top left to select which page you'd like to see.

This problem is usually caused by one of two problems – double-submission of data or session time-out.

Double-submission of data problems…

If they're getting the error that we have the wrong number of answers for them, the most likely reason is that they hit the submit button twice on a question. If that's what's happening, make sure they wait for the page to advance to the next question each time they hit the submit button. If there is something like “waiting for discpersonalitytesting.com” in the lower left corner of their browser window, that means that they have successfully hit the button and that their browser is waiting for feedback from the site.

The delay can be caused by a number of things. It could be the speed of their internet connection. It could be high traffic on the site. It could be a combination of both. It could be something else affecting their connection with the site (like security software on their computer or a firewall on their server).

Session time-out problems…

Another possible problem is that they were interrupted or went away from their assessment while taking it, and their login timed out. If they saw a message that said they don’t have access to the content, that’s probably what happened. They need to login to the site again and start the assessment over.

If they're seeing something different, contact us.

This is a perfectly normal combination of traits. It just means that this person has a roughly even “Level” combination of the four DISC traits. No single style best describes them. At different times and in different situations they could exhibit any of the four traits and none of the four traits is likely to be intense or strong for them. It's not weird or wrong. It's just another way that the four traits can combine to make up an individual's style blend.

No, you don't need to be certified in the DISC model to use our assessments and other resources within your organization.

We do have a Facilitator's Guide available to help you facilitate conversations within your organization about their individual communication styles that some have found useful when introducing DISC to their team(s).

At this time we don't have the ability to create white label assessments, reports, or testing sites.

At this time, all assessments are purchased through a credit-based system. We don't offer a subscription service, but your assessment credits don't expire.

Access to the assessment expires 30 days after the assessment has been taken. If they don't login to take the assessment in that time frame, they'll no longer see the option to take it on their account. If this happens to one of your sub-accounts, let us know and we'll reissue their access.

No. The welcome email is sent by the system so everyone gets the same email. We usually recommend Admin Account Holders send an email to assessment takers prior to creating their accounts so they know to expect an email from admin@discpersonalitytesting.com.

The email reads as follows:

Welcome to DISCPersonalityTesting.com!

Someone you know has registered you at our site so that you can complete a DISC assessment. Since this is an automated message, I can't know in advance who that is. It could be an employer, a prospective employer, or a personal coach.

You can login to the site to take your DISC assessment using this information:

https://discpersonalitytesting.com/login/
Username: (Their email address here)
Password: (Their password here)

After you login, you should land on the Member's Home page. On the Member's Home page, you should see a button that says: “Click here to take your paid DISC assessment.”

Click on the button and you will land on the page where you can begin your assessment. You can also use the links in the navigation bar if you would like.)

If you don't land on the Member's Home Page after logging in, follow the links to that page so that you can access your assessment and results.

Some people who access the site through a server with strong firewalls and/or tight security settings or software on their systems have experienced connection challenges during the process of completing the assessment. If this happens for you, let us know and we will work with you to get the challenge resolved.

If there is anything else we can do to assist, please let us know.

All assessments can be taken twice within a 30 day period. We allow this just in case someone took it a little too fast, might've been distracted while taking it, or any other number of reasons that may have affected their attention span while taking it the first time.

We usually don't recommend that people retake the assessment since their behavior is unlikely to change much if at all. It's highly unlikely that an individual will get a different result upon retaking the assessment.

If you truly want someone to retake the assessment after the assessment has expired, let us know. We do require that another credit is used after assessment expiration has occurred.

A DISC Style Team Report takes the individual assessment results from your team and generates an overall look at your team's communication style. It also helps to provide insights to help you gain greater insights into how your team functions.

Login to the site using the email address you used when you purchased the credits and the password that came in your welcome email. You should land on the Member's Home Page after you login.

On the navigation bar, hover over the Admin Account link and click “Team Reports Start”. This will take you to your Team Reports Page. From this page, you can start the process of creating team reports.

To create a team report, click on the “Build Team Reports” button. This will open a new, pop-up window where you can start the process of creating team reports.

To see a picture-based tutorial describing how this works, click on the button below.

We have found that the team report starts to lose its effectiveness at somewhere in the 50-75 person range because the pie chart gets really muddled and the pages that show percent of people with high and low traits get too full.

We have also done testing up to 100 people and the system works, and it takes a really long time to build the file. The time delay would likely cause a connection or server time out error for most people. It also makes a HUGE file due to the number of images in it.

If you have a large team, think about the smaller teams within your larger team and do team reports for each of them.

Our system doesn't support editing a report without purchasing a new one. However, if you need someone added or removed, contact us within 30 days of creating the report and let us know what you'd like changed.