Frequently Asked Questions

Those numbers represent the number of questions answered that align with each style. They should total 24 for the full assessment and 12 for the free assessment.

The way you read the report though is less a matter of the numbers and more a matter of the relative heights of the bar graphs. The height of the graphs is not linear with the numbers (the results are normalized against a population average rather than against an arbitrary standard). The numbers are there for us to use for data analysis and trouble shooting more than they are for you to draw strong conclusions from.

The process works like this…

1. You purchase a Master Account with X credits.
2. You login to your Master Account and trade 1 credit for every Child Account that you create.
3. Our system sends an email with login instructions to the email address used to create each Child Account.
4. People login to the site and complete the assessment. At the end of the assessment, they land on a results page. (This is built in to the system, and it cannot be bypassed.)
5. You login to your Master Account, go to the Master Account Admin page and get the results for people who have completed the assessment. We do not currently have a way to automatically notify you upon assessment completion.

These buttons will take you to tutorials on our blog with pictures of how the system works.

Login to the site using the email address you used when you purchased the credits and the password that came in your welcome email. You should land on the Member's Home Page after you login.

On the Member's Home Page, click on the button that says “Access Your Master Account Admin Page”. This will take you to your Master Account Admin page. From this page, you can start the process of creating accounts for other people or for retrieving reports after people take their assessment.

To create accounts for other people, click on the “Open the Account Creation Window” button. This will open a new, pop-up window where you can start the process of creating accounts for other people.

When you create an account for someone, our system automatically sends them a welcome email with their login instructions.

After they have taken their assessment, you can come back to this part of the website and use the “Work with Your User Accounts” button to retrieve the PDF report.

To see a picture-based tutorial describing how this works, click on the button below.

Login to the site using the email address you used when you purchased the credits and the password that came in your welcome email. You should land on the Member's Home Page after you login.

On the Member's Home Page, click on the button that says “Access Your Master Account Admin Page”. This will take you to your Master Account Admin page. From this page, you can start the process of creating accounts for other people or for retrieving reports after people take their assessment.

After someone who has an account that is connected to your Master Account has taken their assessment, you can come back to this part of the website and use the “Work with Your User Accounts” button to retrieve the PDF report.

If you search for a report and it is not found, the most common reason is that the person has not yet completed their assessment.

To see a picture based tutorial describing how this works, click on the button below.

When you create an account using the links and buttons on the Master Account Admin page, our system will automatically send a welcome email with login instructions to the person for whom you created the account.

You might want to tell people to expect the email so that they don't think it is SPAM.

Our system will automatically send people to their personal results at the conclusion of the assessment. This is a foundational element of our system, and it cannot be bypassed.

If you'd like to learn more about why we built our system that way, you can learn more on this video.

Before you do anything else, please have them double-check their SPAM or Junk mail folders for an email from admin@discpersonalitytesting.com. About 99.9% of the time, we find that the original email was successfully delivered to the user's server. So, it should be there somewhere.

If they can't find it, you can use the “Password Recovery” feature on the login page to send the password again. Make sure you enter the email address of the person who needs the password. You must be logged out of the site to see the login form and the Password Recovery option.

You can also resend their welcome email to them by logging into your master account and going to the “Work With Your User Accounts Page.” From there, you can click the checkbox to look for everyone that doesn't have results in the system and click on the blue button to resend their email.

If that doesn't get it to them, you can ask them to have their IT contact check their server logs for the email. It is very rarely an issue with our system not sending the email (it could happen, it's just really rare).

If all else fails, let us know, and we will help you get it resolved.

You can make corrections for typographical errors using the “Edit Sub-account Information” button on the “Work With Your User Accounts” page. After you edit an email address, you'll need to send the password to the new email address.

You can resend their welcome email to them by logging into your master account and going to the “Work With Your User Accounts Page.” From there, you can click the checkbox to look for everyone that doesn't have results in the system and click on the blue button to resend their email.

Please do not use this process to give the account to a different person. That will cause problems with the account that we will have to fix manually.

Or, if you'd like, we can take care of this for you.

We'll need to know…

• The current information on the account, and
• What you want it changed to.

Send us this information by opening a support ticket.

This message means that they are either in the process of taking the assessment or they did not finish an assessment they started. In most cases, you can check back again later and see their results.

Contact us if that message appears after an hour. The means that they never completed the assessment and we may need to remove their incomplete test record so they can take the test again.

On your master account page, by default, it will only show you the first ten child accounts that you have in alphabetical order by last name.

If you'd like to see more results on each page, you can click one of the radio buttons on the top left of your child account list.

If you'd like to see your other accounts on other pages, click on the dropdown in the top left to select which page you'd like to see.

This problem is usually caused by one of two problems – double-submission of data or session time out.

Double-submission of data problems…

If they're getting the error that we have the wrong number of answers for them, the most likely reason is that they hit the submit button twice on a question. If that's what's happening, make sure they wait for the page to advance to the next question each time they hit the submit button. If there is something like “waiting for discpersonalitytesting.com” in the lower left corner of their browser window, that means that they have successfully hit the button and that their browser is waiting for feedback from the site.

The delay can be caused by a number of things. It could be the speed of their internet connection. It could be high traffic on the site. It could be a combination of both. It could be something else affecting their connection with the site (like security software on their computer or a firewall on their server).

Session time-out problems…

Another possible problem is that they were interrupted or went away from their assessment while taking it, and their login timed out. If they saw a message that said they don’t have access to the content, that’s probably what happened. They need to login to the site again and start the assessment over.

If they're seeing something different, contact us.

This is a perfectly normal combination of traits. It just means that this person has a roughly even of “Level” combination of the four DISC traits. No single style best describes them. At different times and in different situations they could exhibit any of the four traits and none of the four traits is likely to be intense or strong for them. It's not weird or wrong. It's just another way that the four traits can combine to make up an individual's style blend.

Login to the site using the email address you used when you purchased the credits and the password that came in your welcome email. You should land on the Member's Home Page after you login.

On the navigation bar, hover over the Master Account link and click “Team Reports Start”. This will take you to your Team Reports Page. From this page, you can start the process of creating team reports.

To create a team report, click on the “Build Team Reports” button. This will open a new, pop-up window where you can start the process of creating team reports.

To see a picture-based tutorial describing how this works, click on the button below.

We have found that the team report starts to lose its effectiveness at somewhere in the 50-75 person range because the pie chart gets really muddled and the pages that show percent of people with high and low traits get too full.

We have also done testing up to 100 people and the system works, and it takes a really long time to build the file. The time delay would likely cause a connection or server time out error for most people. It also makes a HUGE file due to the number of images in it.

If you have a large team, think about the smaller teams within your larger team and do team reports for each of them.

Our system doesn't support editing a report without purchasing a new one. However, if you need someone added or removed, contact us within 30 days of creating the report and let us know what you'd like changed.