• Home
    • About Us
  • Free DISC Test
  • Full DISC Assessment
    • Sample Request
  • Purchase for Others
    • Sample Request
  • Products
    • For Your Team
      • DISC Facilitator Guide Bundle
      • DISC Facilitator Guide
      • DISC Style Team Report
    • Training
      • Using the DISC Model to Connect and Communicate
      • Using the DISC Model to Connect and Communicate – Online
      • Make Working from Home Work
      • Essential Communication Strategies Download
      • Pain-Free Hiring Using the DISC Assessment
      • How to Use the DISC Model
      • DISC Quick Course
    • DISC Coaching
  • Resources
    • YouTube Channel
    • Podcast
    • What is the DISC Model?
    • What Are the Four DISC Types?
    • What are DISC Behavioral Style Blends?
  • Site Help
    • Tutorials
      • Admin Account Tutorials
      • Team Report Tutorials
    • Frequently Asked Questions
    • Questions/Support
    • Sample Request
  • Blog
  • Login
  • Logout

DISC Personality Testing

Frequently Asked Questions

To get you FAST ANSWERS, we have created this list of questions with answers.

This page has the answers to many questions about how to use the site or resolve problems encountered while using the site including questions about the assessment, Admin Accounts, and Team Reports. It's the fastest way for you to get answers to most questions. Just click on the question that most closely matches yours to see the answer. If you don't find the answer you're looking for here, please let us know by opening a support ticket.

Our normal business hours are 8 am to 5pm US Eastern time, Monday – Friday.

General Questions
• How much is a DISC Assessment?

Our full 24-question DISC assessment is $39 USD. We also offer a 12-question DISC assessment for free.

If you're purchasing DISC assessments for others, we do have bulk pricing that decreases the cost per assessment when you purchase more than 10 at a time.

• Can I get a paper version of the DISC assessment?

Our assessment is intended to be completed online. However, if you or someone in your organization has trouble taking the paid assessment, let us know.

We'll send you a PDF copy of the DISC assessment that you can fill out and send back to us so we can create a report for you.

• Can my DISC profile change over time?
• Can I purchase a DISC assessment for someone else?

Absolutely! We use a credit-based system for our assessments. Once you purchase a credit (1 credit = 1 assessment), it is automatically applied to your Admin Account. To redeem the credit, just fill out the form with their name and email address and their login information will be sent to them. After they complete the assessment, you'll both be able to see the results within the Admin Account. You can learn more about how this works with our Admin Account Tutorials.

• How long does it take to complete a DISC assessment?

Our free assessment can be taken in ten minutes or less. Our full assessment takes most people between twenty and twenty-five minutes.

• Can I get a sample of the DISC report?

Yes, just contact us and we'll send you a link with a sample report from our full assessment.

• Can I get a sample of the Team Report?

Yes, just contact us and we'll send you a link with a sample Team Report.

• What does DISC stand for?
• Why should I use the DISC model in my organization?
• Why do you call it a DISC assessment instead of a DISC test?
• Can more than one DISC style describe me?
• Can I change my personality style on purpose?
• Can I have one DISC style at work and another at home?
• Can only four DISC styles describe all people?
• Why do you refer to DISC as a behavioral model?
• Can I fool or beat a DISC assessment?
• What are DISC Behavioral Style Blends?
• What is the DISC model?
• Who created the DISC Model?
• How can I facilitate using DISC in my organization?

If you'd like to use the DISC model in your organization, our facilitation offerings can be a great resource to help you and your team.

• Is the DISC Model accurate?
• I need specific help with ____. Can you help?

We offer a variety of resources to help you succeed in the following topics:

  • Leadership Development
  • Remote Leadership
  • New Supervisor Training
  • Or Contact Us to learn more.

• Can you fail a DISC assessment?
• Do you provide training based on the DISC Model?

We provide a variety of training options on the DISC Model that you can use for yourself or your organization including:

  • Using the DISC Model to Connect and Communicate
  • How to Use the DISC Model Video Course
  • Essential Communication Strategies Training
  • DISC Quick Course
  • Making Working from Home Work Online Program
  • DISC Communication Toolkit
  • Pain-Free Hiring Using DISC
  • And more.

Account Setup, Access, and Taking the Assessment
• Where is the email with my DISC report link?

This only applies for paid assessments. Free assessments no longer have to register for an account.

We don't provide an email with your report link. You can retrieve your report from inside the Members Area after you have registered for your site membership. After you complete the registration form, you will be automatically logged into the system. Our system will also email a password to you so you can login in the future.

• Where is my password email?

If it's not in your email Inbox folder, it's likely in your SPAM or Junk mail folder.

If it's not there, it's likely not being delivered by your email server. Hotmail, Gmail, MSN, AOL, and some corporate or government email services occasionally block our emails. Sometimes, these filters occur at a level where you can’t even see the email in your Junk or SPAM filters.

If you can’t find the password email in any of your email folders, you can retrieve your password using the Password Recovery feature on the login page.

If your account is expired, let us know by opening a support ticket and we can reset the timer for you.

• Why can I no longer access my free assessment report?

We no longer require account registration in order to get your free assessment report.

If you took the free DISC assessment (without purchasing anything else) before June 17, 2020, your account no longer exists and you'll need to retake the free assessment in order to get your results.

Full assessment results no longer expire, but if you took it a few years ago before we made that change, your access to it may have expired. Send us a support ticket and we'll restore your access.

• How do I take the full DISC assessment that I purchased?

To take the full assessment you need to login to the site on the login page and follow the instructions in the Members Area.

You should receive an email with your password as part of the purchase process. If you do not see this email in your inbox, please check your SPAM or Junk mail folders. If you still do not see it, you can get your password emailed again by using the password retrieval instructions on the login page.

If you continue to have challenges receiving your password by email, let us know by opening a support ticket and we will find an alternative way to get it to you.

Once you're logged in, if you're not sure how to take your DISC assessment, the tutorial linked below should help.

• I registered with the site, why can't I login?

A possible reason is that you are trying to login from a work place or other computer that is behind a security wall that restricts access to our site. If you try logging in from a different location, that should solve the problem.

Or, if you previously had a free account with us, your account has been removed as we no longer require account registrations for free DISC assessment reports.

• How do I get my free DISC report?

After taking a free DISC assessment, you'll land on a page that will show you your results and allow you to download your PDF immediately.

• How do I login?

If you purchased a product from us, you will receive a welcome email with your login instructions as part of the purchase process.

• I tried clicking on links that say they will open a new window and nothing happens. Where's the new window?

There are two common reasons this happens.

The most common reason is that your browser is opening the new window under your main browser window. We are working on finding a way to make sure this doesn't happen, but we haven't found it yet. The vast majority of people will have the new windows open on top of the main window, and a few will not. Because of the number of browsers on the market and the number of ways that people can change their browser settings, we haven't found a way to eliminate this behavior.

The second challenge happens when we get high server load. So, give the system a moment and then try again. (We suggest looking for the window under your main window first by minimizing the main window to see if the second window is under it.)

• Why do I keep getting a blank screen when I try to get my report?

The most likely reason is that in opening the link to your report, your browser is trying to open it rather than Adobe Acrobat and your browser is not reading the file properly to open it.

The fastest fix for this problem is to make sure you have Adobe Acrobat installed on your computer (it's free). Then, download the file to your computer using right-click and then a “Save Link As” or “Save Target As” command (for PC users). After you download the file, you should be able to open it in Adobe Acrobat and print it.

• Is the DISC assessment and/or report offered in languages other than English?

Our assessment and report is only available in English.

• I didn't receive an invoice for my purchase. How can I get it?

We sent an invoice at the time of your purchase, but your server may have blocked the original receipt or didn't deliver it.

We can resend it, and that will likely have the same problem.

The most reliable way for you to get your receipt is to login to the site, hover on the “Member Home” link in the navigation bar, and then click on the “Your Invoices” link. That will take you to a page where you can download a PDF receipt.

A screenshot showing how to access your invoices by hovering over the Member Home link and clicking on the Your Invoices Link

If you have any challenges with that, please let us know and we'll find another way to get it to you.

• Where is the online training that I purchased?

After you login, you should land on the Member's Home page. On the Member's Home page, you should see a button in the navigation bar that says: “Learning Programs.”

Hover on the button and you will see a link to the page with your course on it.

A screenshot illustrating how to access the Learning Programs purchased from the site by clicking on the Learning Programs Link in the navigation
• How do I delete my account?

We no longer require account registration for free DISC assessment report retrieval. If you previously had a free account with us, it has already been deleted.

• What do the numbers in the bar graph mean?

Those numbers represent the number of questions answered that align with each style. They should total 24 for the full assessment and 12 for the free assessment.

The way you read the report though is less a matter of the numbers and more a matter of the relative heights of the bar graphs. The height of the graphs is not linear with the numbers (the results are normalized against a population average rather than against an arbitrary standard). The numbers are there for us to use for data analysis and trouble shooting more than they are for you to draw strong conclusions from.

• How many times can I take the assessment?

You may only take the free assessment once.

If you've paid for an assessment, or someone has purchased one for you, you may take the assessment twice within a 30-day period. If you need to retake it after that period let us know. We will require another assessment purchase or credit used if the assessment is expired.

Admin Accounts and Creating Assessment Accounts for Others
• How does the Admin Account system work?

The process works like this…

  1. You purchase the number of credits equal to the number of assessments you need, which creates an Admin Account.
  2. You login to your Admin Account and trade 1 credit for every Sub-Account that you create.
  3. Our system sends an email with login instructions to the email address used to create each Sub-Account.
  4. People login to the site and complete the assessment. At the end of the assessment, they land on a results page. (This is built in to the system, and it cannot be bypassed.)
  5. You login to your Admin Account, go to the Admin Account Admin page and get the results for people who have completed the assessment. We do not currently have a way to automatically notify you upon assessment completion.

These buttons will take you to tutorials on our blog with pictures of how the system works.

• How do I redeem credits to get an assessment for someone?

Login to the site using the email address you used when you purchased the credits and the password that came in your welcome email. You should land on the Member's Home Page after you login.

On the Member's Home Page, click on the button that says “Access Your Admin Account Page”. This will take you to your Admin Account Home page. From this page, you can start the process of creating accounts for other people or for retrieving reports after people take their assessment.

To create accounts for other people, click on the “Open the Account Creation Window” button. This will open a new, pop-up window where you can start the process of creating accounts for other people.

When you create an account for someone, our system automatically sends them a welcome email with their login instructions.

After they have taken their assessment, you can come back to this part of the website and use the “Work with Your User Accounts” button to retrieve the PDF report.

To see a picture-based tutorial describing how this works, click on the button below.

• I created an assessment account for another person. How do I see their DISC results?

Login to the site using the email address you used when you purchased the credits and the password that came in your welcome email. You should land on the Member's Home Page after you login.

On the Member's Home Page, click on the button that says “Access Your Admin Account Page”. This will take you to your Admin Account Home page. From this page, you can start the process of creating accounts for other people or for retrieving reports after people take their assessment.

After someone who has an account that is connected to your Admin Account has taken their assessment, you can come back to this part of the website and use the “Work with Your User Accounts” button to retrieve the PDF report.

If you search for a report and it is not found, the most common reason is that the person has not yet completed their assessment.

To see a picture based tutorial describing how this works, click on the button below.

• I created an account for someone using credits. How do I let them know they can take an assessment?

When you create an account using the links and buttons on the Admin Account Home page, our system will automatically send a welcome email with login instructions to the person for whom you created the account.

You might want to tell people to expect the email so that they don't think it is SPAM. Their login email will come from admin@discpersonalitytesting.com.

• Can the results be hidden from the person taking the assessment until I am ready to send the results to them?

Our system will automatically send people to their personal results at the conclusion of the assessment. This is a foundational element of our system, and it cannot be bypassed.

If you'd like to learn more about why we built our system that way, you can learn more on this video.

• Someone I created an account for says they did not get (or lost) their password email. How do I resend their welcome email?

Before you do anything else, please have them double-check their SPAM or Junk mail folders for an email from admin@discpersonalitytesting.com. While it can happen, we find that more often than not the original email was successfully delivered to the user's server. So, it should be there somewhere.

If they can't find their welcome email, you can use the “Password Recovery” feature on the login page to send the password again. Make sure you enter the email address of the person who needs the password. You must be logged out of the site to see the login form and the Password Recovery option.

You can also resend their welcome email to them by logging into your Admin account and going to the “Work With Your User Accounts Page.” From there, you can click the checkbox to look for everyone that doesn't have results in the system and click on the blue button to resend their email.

If that doesn't get it to them, you can ask them to have their IT contact check their server logs for the email. It is very rarely an issue with our system not sending the email (it could happen, it's just really rare).

If all else fails, let us know, and we will help you get it resolved.

• There's an error in the name or email address of one of my sub-accounts. How do I get it corrected?

You can make corrections for typographical errors using the “Edit Sub-account Information” button on the “Work With Your User Accounts” page. After you edit an email address, you'll need to send the password to the new email address.

You can resend their welcome email to them by logging into your Admin account and going to the “Work With Your User Accounts Page.” From there, you can click the checkbox to look for everyone that doesn't have results in the system and click on the blue button to resend their email.

This feature isn't meant to give an account to a different person. If you'd like to do this, please let us know. Otherwise, it can cause problems that we'll have to fix manually.

Or, if you'd like, we can take care of this for you.

We'll need to know…

  • The current information on the account, and
  • What you want it changed to.

Send us this information by opening a support ticket.

• I tried to retrieve results for someone and it says “Assessment in Progress”. How do I get their results?

This message means that they are either in the process of taking the assessment or they did not finish an assessment they started. In most cases, you can check back again later and see their results.

Contact us if that message appears after an hour. This means that they never completed the assessment and we may need to remove their incomplete test record so they can take the test again.

• I can't see all of my sub-accounts. Where are they?

On your Admin Account page, by default, it will only show you the first ten sub-accounts that you have in alphabetical order by last name.

If you'd like to see more results on each page, you can click one of the radio buttons on the top left of your sub-account list.

A screenshot showing how to select your results per page on your Master Account

If you'd like to see your other accounts on other pages, click on the dropdown in the top left to select which page you'd like to see.

A screenshot showing how to use the pages drop down inside of your Master Account
• Someone I created an account for says they got kicked out of the assessment. Can they still finish it?

This problem is usually caused by one of two problems – double-submission of data or session time-out.

Double-submission of data problems…

If they're getting the error that we have the wrong number of answers for them, the most likely reason is that they hit the submit button twice on a question. If that's what's happening, make sure they wait for the page to advance to the next question each time they hit the submit button. If there is something like “waiting for discpersonalitytesting.com” in the lower left corner of their browser window, that means that they have successfully hit the button and that their browser is waiting for feedback from the site.

The delay can be caused by a number of things. It could be the speed of their internet connection. It could be high traffic on the site. It could be a combination of both. It could be something else affecting their connection with the site (like security software on their computer or a firewall on their server).

Session time-out problems…

Another possible problem is that they were interrupted or went away from their assessment while taking it, and their login timed out. If they saw a message that said they don’t have access to the content, that’s probably what happened. They need to login to the site again and start the assessment over.

If they're seeing something different, contact us.

• What does it mean when someone has “Level” results?

This is a perfectly normal combination of traits. It just means that this person has a roughly even “Level” combination of the four DISC traits. No single style best describes them. At different times and in different situations they could exhibit any of the four traits and none of the four traits is likely to be intense or strong for them. It's not weird or wrong. It's just another way that the four traits can combine to make up an individual's style blend.

• Do I need to be certified in the DISC Model to administer DISC assessments in my organization?

No, you don't need to be certified in the DISC model to use our assessments and other resources within your organization.

We do have a Facilitator's Guide available to help you facilitate conversations within your organization about their individual communication styles that some have found useful when introducing DISC to their team(s).

• Can the reports show my organization's logo instead of yours?

At this time we don't have the ability to create white label assessments, reports, or testing sites.

• Can I purchase a subscription for unlimited assessments for my organization?

At this time, all assessments are purchased through a credit-based system. We don't offer a subscription service, but your assessment credits don't expire.

• I sent someone an assessment several months ago. Why can't they see the assessment on their account?

Access to the assessment expires 30 days after the assessment has been taken. If they don't login to take the assessment in that time frame, they'll no longer see the option to take it on their account. If this happens to one of your sub-accounts, let us know and we'll reissue their access.

• Can I customize the welcome email that gets sent to my sub-accounts?

No. The welcome email is sent by the system so everyone gets the same email. We usually recommend Admin Account Holders send an email to assessment takers prior to creating their accounts so they know to expect an email from admin@discpersonalitytesting.com.

The email reads as follows:

Welcome to DISCPersonalityTesting.com!

Someone you know has registered you at our site so that you can complete a DISC assessment. Since this is an automated message, I can't know in advance who that is. It could be an employer, a prospective employer, or a personal coach.

You can login to the site to take your DISC assessment using this information:

https://discpersonalitytesting.com/login/
Username: (Their email address here)
Password: (Their password here)

After you login, you should land on the Member's Home page. On the Member's Home page, you should see a button that says: “Click here to take your paid DISC assessment.”

Click on the button and you will land on the page where you can begin your assessment. You can also use the links in the navigation bar if you would like.)

If you don't land on the Member's Home Page after logging in, follow the links to that page so that you can access your assessment and results.

Some people who access the site through a server with strong firewalls and/or tight security settings or software on their systems have experienced connection challenges during the process of completing the assessment. If this happens for you, let us know and we will work with you to get the challenge resolved.

If there is anything else we can do to assist, please let us know.

• I'd like to have someone retake the assessment. How can I do that?

All assessments can be taken twice within a 30 day period. We allow this just in case someone took it a little too fast, might've been distracted while taking it, or any other number of reasons that may have affected their attention span while taking it the first time.

We usually don't recommend that people retake the assessment since their behavior is unlikely to change much if at all. It's highly unlikely that an individual will get a different result upon retaking the assessment.

If you truly want someone to retake the assessment after the assessment has expired, let us know. We do require that another credit is used after assessment expiration has occurred.

Team Reports
• What is a DISC Style Team Report?

A DISC Style Team Report takes the individual assessment results from your team and generates an overall look at your team's communication style. It also helps to provide insights to help you gain greater insights into how your team functions.

• How do I redeem credits to get a team report?

Login to the site using the email address you used when you purchased the credits and the password that came in your welcome email. You should land on the Member's Home Page after you login.

On the navigation bar, hover over the Admin Account link and click “Team Reports Start”. This will take you to your Team Reports Page. From this page, you can start the process of creating team reports.

To create a team report, click on the “Build Team Reports” button. This will open a new, pop-up window where you can start the process of creating team reports.

To see a picture-based tutorial describing how this works, click on the button below.

• How many people can I add to a team report?

We have found that the team report starts to lose its effectiveness at somewhere in the 50-75 person range because the pie chart gets really muddled and the pages that show percent of people with high and low traits get too full.

We have also done testing up to 100 people and the system works, and it takes a really long time to build the file. The time delay would likely cause a connection or server time out error for most people. It also makes a HUGE file due to the number of images in it.

If you have a large team, think about the smaller teams within your larger team and do team reports for each of them.

• How can I edit my team report?

Our system doesn't support editing a report without purchasing a new one. However, if you need someone added or removed, contact us within 30 days of creating the report and let us know what you'd like changed.


Didn't find the answer you're looking for here? Let us know when you…

DISC Personality Testing is a Product of

The Kevin Eikenberry Group Logo

Home | Free DISC Test | Contact Us | Privacy Policy | Terms | Legal Notices

© 2023 Guy Harris and Kevin Eikenberry · All Rights Reserved