Frequently Asked Questions
There is no email with your report link. You can retrieve your report from inside the members area after you have registered for your site membership. After you complete the registration form, you will be automatically logged into the system. Our system will also email a password to you so you can login in the future.
If it's not in your email Inbox folder, it's probably in your SPAM or Junk mail folder.
If it's not there, it's probably not being delivered by your email server. Hotmail, Gmail, MSN, AOL, and some corporate or government email services occasionally block our emails. Sometimes, these filters occur at a level where you can’t even see the email in your Junk or SPAM filters.
If you can’t find the password email in any of your email folders, you can retrieve your password using the Password Recovery feature on the login page.
If your account is expired, let us know opening a support ticket and we can reset the timer for you.
The most likely reason is that your account timed out or expired. We can reset it for you, just let us know by opening a support ticket.
If you want to keep a record of your results, we encourage you to keep a copy of the PDF on your computer. We do periodic file clean-ups, and there's no guarantee your report will still be here if you come back several months after taking the assessment.
The clean-up is more frequent on the free assessments. We generally keep paid assessment results for a minimum of 6 months. Usually longer.
To take the full assessment you need to login to the site on the login page and follow the instructions in the Members Area.
You should receive an email with your password as part of the purchase process. If you do not see this email in your inbox, please check your SPAM or Junk mail folders. If you still do not see it, you can get your password emailed again by using the password retrieval instructions on the login page.
If you continue to have challenges receiving your password by email, let us know by opening a support ticket and we will find an alternative way to get it to you.
A possible reason is that you are trying to login from a work place or other computer that is behind a security wall that restricts access to our site. If you try logging in from a different location, that should solve the problem.
One possible reason is that you are trying to login from a work place or other computer that is behind a security wall that restricts access to our site. If you try logging in from a different location, that should solve the problem.
It doesn't exist until you have the system build it. Building the report takes lots of server resources and adds lots of files to our server. To limit load on the server and data storage, we only build the report after you login and enter your retrieval information.
After you login, click on the “Get Your Free DISC Report (PDF)” button to start the report building and retrieval process.
You must first create a site account. You can do this after completing the free assessment.
After you create your account our system will automatically login to the site.
After you login, click on the “Get Your Free DISC Report (PDF)” button to start the report building and retrieval process.
For people registering for a Free account…
After you register with the site, you will automatically be logged into the site. You will also receive an email with your password. In the future, you login with your email and password.
For people who registered with the site by purchasing a product…
You will receive a welcome email with your login instructions as part of the purchase process.
There are two common reasons this happens.
The most common reason is that your browser is opening the new window under your main browser window. We are working on finding a way to make sure this doesn't happen, but we haven't found it yet. The vast majority of people will have the new windows open on top of the main window, and a few will not. Because of the number of browsers on the market and the number of ways that people can change their browser settings, we haven't found a way to eliminate this behavior. If you are a really good programmer and you know of a simple way for us to fix this, we would love to have you give us a tip!
The second challenge happens when we get high server load. So, give the system a moment and then try again. (We suggest looking for the window under your main window first by minimizing the main window to see if the second window is under it.)
The most likely reason is that in opening the link to your report, your browser is trying to open it rather than Adobe Acrobat and your browser is not reading the file properly to open it.
The fastest fix for this problem is to make sure you have Adobe Acrobat installed on your computer (it's free). Then, download the file to your computer using right-click and then a “Save Link As” or “Save Target As” command (for PC users). After you download the file, you should be able to open it in Adobe Acrobat and print it.
That means that something went wrong during your assessment and that there are no results for you. You have to take the assessment again in order to get a report.
This is usually caused by internet connection upsets, firewalls, or security software that blocks or interrupts your access to our site.
This can also be caused by taking too long to complete the assessment. If you minimize the window or go away from the assessment for a while, it will time out.
You can login to the site and take a new one, and that should fix the problem unless there is a connection upset or some security software on your computer that is blocking access to our site.
Just make sure you are logged in and that you take the assessment from inside the Member's Area rather than starting it from the home page of the site.
Our assessment and report is available in English only.
We sent an invoice at the time of your purchase, but your server may have blocked the original receipt or didn't deliver it.
We can resend it, and that will likely have the same problem.
The most reliable way for you to get your receipt is to login to the site, hover on the “Member Home” link in the navigation bar, and then click on the “Your Invoices” link. That will take you to a page where you can download a PDF receipt.
If you have any challenges with that, please let us know and we'll find another way to get it to you.
After you login, you should land on the Member's Home page. On the Member's Home page, you should see a button in the navigation bar that says: “Learning Programs.”
Hover on the button and you will see a link to the page with your course on it.
If you'd like to have your account removed, please let us know.
Those numbers represent the number of questions answered that align with each style. They should total 24 for the full assessment and 12 for the free assessment.
The way you read the report though is less a matter of the numbers and more a matter of the relative heights of the bar graphs. The height of the graphs is not linear with the numbers (the results are normalized against a population average rather than against an arbitrary standard). The numbers are there for us to use for data analysis and trouble shooting more than they are for you to draw strong conclusions from.
The process works like this…
- You purchase a Master Account with X credits.
- You login to your Master Account and trade 1 credit for every Child Account that you create.
- Our system sends an email with login instructions to the email address used to create each Child Account.
- People login to the site and complete the assessment. At the end of the assessment, they land on a results page. (This is built in to the system, and it cannot be bypassed.)
- You login to your Master Account, go to the Master Account Admin page and get the results for people who have completed the assessment. We do not currently have a way to automatically notify you upon assessment completion.
These buttons will take you to tutorials on our blog with pictures of how the system works.
Login to the site using the email address you used when you purchased the credits and the password that came in your welcome email. You should land on the Member's Home Page after you login.
On the Member's Home Page, click on the button that says “Access Your Master Account Admin Page”. This will take you to your Master Account Admin page. From this page, you can start the process of creating accounts for other people or for retrieving reports after people take their assessment.
To create accounts for other people, click on the “Open the Account Creation Window” button. This will open a new, pop-up window where you can start the process of creating accounts for other people.
When you create an account for someone, our system automatically sends them a welcome email with their login instructions.
After they have taken their assessment, you can come back to this part of the website and use the “Work with Your User Accounts” button to retrieve the PDF report.
To see a picture-based tutorial describing how this works, click on the button below.
Login to the site using the email address you used when you purchased the credits and the password that came in your welcome email. You should land on the Member's Home Page after you login.
On the Member's Home Page, click on the button that says “Access Your Master Account Admin Page”. This will take you to your Master Account Admin page. From this page, you can start the process of creating accounts for other people or for retrieving reports after people take their assessment.
After someone who has an account that is connected to your Master Account has taken their assessment, you can come back to this part of the website and use the “Work with Your User Accounts” button to retrieve the PDF report.
If you search for a report and it is not found, the most common reason is that the person has not yet completed their assessment.
To see a picture based tutorial describing how this works, click on the button below.
When you create an account using the links and buttons on the Master Account Admin page, our system will automatically send a welcome email with login instructions to the person for whom you created the account.
You might want to tell people to expect the email so that they don't think it is SPAM.
Our system will automatically send people to their personal results at the conclusion of the assessment. This is a foundational element of our system, and it cannot be bypassed.
Before you do anything else, please have them double-check their SPAM or Junk mail folders for an email from admin@discpersonalitytesting.com. About 99.9% of the time, we find that the original email was successfully delivered to the user's server. So, it should be there somewhere.
If they can't find it, you can use the “Password Recovery” feature on the login page to send the password again. Make sure you enter the email address of the person who needs the password. You must be logged out of the site to see the login form and the Password Recovery option.
You can also resend their welcome email to them by logging into your master account and going to the “Work With Your User Accounts Page.” From there, you can click the checkbox to look for everyone that doesn't have results in the system and click on the blue button to resend their email.
If that doesn't get it to them, you can ask them to have their IT contact check their server logs for the email. It is very rarely an issue with our system not sending the email (it could happen, it's just really rare).
If all else fails, let us know, and we will help you get it resolved.
You can make corrections for typographical errors using the “Edit Sub-account Information” button on the “Work With Your User Accounts” page. After you edit an email address, you'll need to send the password to the new email address.
You can resend their welcome email to them by logging into your master account and going to the “Work With Your User Accounts Page.” From there, you can click the checkbox to look for everyone that doesn't have results in the system and click on the blue button to resend their email.
Please do not use this process to give the account to a different person. That will cause problems with the account that we will have to fix manually.
Or, if you'd like, we can take care of this for you.
We'll need to know…
- The current information on the account, and
- What you want it changed to.
Send us this information by opening a support ticket.
This message means that they are either in the process of taking the assessment or they did not finish an assessment they started. In most cases, you can check back again later and see their results.
Contact us if that message appears after an hour. The means that they never completed the assessment and we may need to remove their incomplete test record so they can take the test again.
On your master account page, by default, it will only show you the first ten child accounts that you have in alphabetical order by last name.
If you'd like to see more results on each page, you can click one of the radio buttons on the top left of your child account list.
If you'd like to see your other accounts on other pages, click on the dropdown in the top left to select which page you'd like to see.
This problem is usually caused by one of two problems – double-submission of data or session time out.
Double-submission of data problems…
If they're getting the error that we have the wrong number of answers for them, the most likely reason is that they hit the submit button twice on a question. If that's what's happening, make sure they wait for the page to advance to the next question each time they hit the submit button. If there is something like “waiting for discpersonalitytesting.com” in the lower left corner of their browser window, that means that they have successfully hit the button and that their browser is waiting for feedback from the site.
The delay can be caused by a number of things. It could be the speed of their internet connection. It could be high traffic on the site. It could be a combination of both. It could be something else affecting their connection with the site (like security software on their computer or a firewall on their server).
Session time-out problems…
Another possible problem is that they were interrupted or went away from their assessment while taking it, and their login timed out. If they saw a message that said they don’t have access to the content, that’s probably what happened. They need to login to the site again and start the assessment over.
If they're seeing something different, contact us.
This is a perfectly normal combination of traits. It just means that this person has a roughly even of “Level” combination of the four DISC traits. No single style best describes them. At different times and in different situations they could exhibit any of the four traits and none of the four traits is likely to be intense or strong for them. It's not weird or wrong. It's just another way that the four traits can combine to make up an individual's style blend.
Login to the site using the email address you used when you purchased the credits and the password that came in your welcome email. You should land on the Member's Home Page after you login.
On the navigation bar, hover over the Master Account link and click “Team Reports Start”. This will take you to your Team Reports Page. From this page, you can start the process of creating team reports.
To create a team report, click on the “Build Team Reports” button. This will open a new, pop-up window where you can start the process of creating team reports.
To see a picture-based tutorial describing how this works, click on the button below.
We have found that the team report starts to lose its effectiveness at somewhere in the 50-75 person range because the pie chart gets really muddled and the pages that show percent of people with high and low traits get too full.
We have also done testing up to 100 people and the system works, and it takes a really long time to build the file. The time delay would likely cause a connection or server time out error for most people. It also makes a HUGE file due to the number of images in it.
If you have a large team, think about the smaller teams within your larger team and do team reports for each of them.
Our system doesn't support editing a report without purchasing a new one. However, if you need someone added or removed, contact us within 30 days of creating the report and let us know what you'd like changed.