Frequently Asked Questions

There is no email with your report link. You can retrieve your report from inside the members area after you have activated your site membership. After you complete the registration form, you will get an email with an activation link in it. We ask that you activate your account as a precaution to protect you from other people using your email address in our system.

If it's not in your email Inbox folder, it's probably in your SPAM or Junk mail folder. If it's not there, it's probably not being delivered by your email server. Hotmail, Gmail, MSN, AOL, and some corporate or government email services occasionally block our emails. Sometimes, these filters occur at a level where you can’t even see the email in your Junk or SPAM filters. If you can’t find the confirmation email in any of your email folders, let us know opening a support ticket and we can manually confirm your account for you. If you already had an account with our site and you came back to take the Free assessment again, you won't get a new confirmation email. You can retrieve your password using the Password Recovery feature on the login page. If you account is expired, let us know opening a support ticket and we can reset the timer for you.

The most likely reason is that your account timed out or expired. We can reset it for you, just let us know by opening a support ticket. If you want to keep a record of your results, we encourage you to keep a copy of the PDF on your computer. We do periodic file clean-ups, and there's no guarantee your report will still be here if you come back several months after taking the assessment. The clean-up is more frequent on the free assessments. We generally keep paid assessment results for a minimum of 6 months. Usually longer.

To take the full assessment you need to login to the site on the login page and follow the instructions in the Members Area. You should receive an email with your password as part of the purchase process. If you do not see this email in your inbox, please check your SPAM or Junk mail folders. If you still do not see it, you can get your password emailed again by using the password retrieval instructions on the login page. If you continue to have challenges receiving your password by email, let us know by opening a support ticket and we will find an alternative way to get it to you.

The most common reason is that you have not yet activated your account. If you did not see the email with the activation link in your inbox, please check your SPAM filter or Junk Mail folder. If you do not have it, let us know by opening a support ticket and we can resend it. Another possible reason is that you are trying to login from a work place or other computer that is behind a security wall that restricts access to our site.

The most common reason is that you have not yet activated your account. If you did not see the email with the activation link in your inbox, please check your SPAM filter or Junk Mail folder. If you do not have it, let us know by opening a support ticket and we can resend it. Another possible reason is that you are trying to login from a work place or other computer that is behind a security wall that restricts access to our site.

It doesn't exist until you have the system build it. Building the report takes lots of server resources and adds lots of files to our server. To limit load on the server and data storage, we only build the report after you login and enter your retrieval information. After you login, click on the “Get Your Free DISC Report (PDF)” button to start the report building and retrieval process.

You must first create a site account. You can do this after completing the free assessment. After you create your account and click on the link in the confirmation email, login to the site. After you login, click on the “Get Your Free DISC Report (PDF)” button to start the report building and retrieval process.

For people registering for a Free account… After you register with the site, you will get an email with an activation link in it. When you click on that link, you will get an email with your password. You login with your email and password. For people who registered with the site by purchasing a product… You will receive a welcome email with your login instructions as part of the purchase process.

There are two common reasons this happens. The most common reason is that your browser is opening the new window under your main browser window. We are working on finding a way to make sure this doesn't happen, but we haven't found it yet. The vast majority of people will have the new windows open on top of the main window, and a few will not. Because of the number of browsers on the market and the number of ways that people can change their browser settings, we haven't found a way to eliminate this behavior. If you are a really good programmer and you know of a simple way for us to fix this, we would love to have you give us a tip! The second challenge happens when we get high server load. So, give the system a moment and then try again. (We suggest looking for the window under your main window first by minimizing the main window to see if the second window is under it.)

The most likely reason is that in opening the link to your report, your browser is trying to open it rather than Adobe Acrobat and your browser is not reading the file properly to open it. The fastest fix for this problem is to make sure you have Adobe Acrobat installed on your computer (it's free). Then, download the file to your computer using right-click and then a “Save Link As” or “Save Target As” command (for PC users). After you download the file, you should be able to open it in Adobe Acrobat and print it.

The process works like this…

1. You purchase a Master Account with X credits.
2. You login to your Master Account and trade 1 credit for every Child Account that you create.
3. Our system sends an email with login instructions to the email address used to create each Child Account.
4. People login to the site and complete the assessment. At the end of the assessment, they land on a results page. (This is built in to the system, and it cannot be bypassed.)
5. You login to your Master Account, go to the Master Account Admin page and get the results for people who have completed the assessment. We do not currently have a way to automatically notify you upon assessment completion.

These buttons will take you to tutorials on our blog with pictures of how the system works.

Login to the site using the email address you used when you purchased the credits and the password that came in your welcome email. You should land on the Member's Home Page after you login. On the Member's Home Page, click on the button that says “Access Your Master Account Admin Page”. This will take you to your Master Account Admin page. From this page, you can start the process of creating accounts for other people or for retrieving reports after people take their assessment. To create accounts for other people, click on the “Open the Account Creation Window” button. This will open a new, pop-up window where you can start the process of creating accounts for other people. When you create an account for someone, our system automatically sends them a welcome email with their login instructions. After they have taken their assessment, you can come back to this part of the website and use the “Work with Your User Accounts” button to retrieve the PDF report. To see a picture based tutorial describing how this works, click on the button below.

Login to the site using the email address you used when you purchased the credits and the password that came in your welcome email. You should land on the Member's Home Page after you login. On the Member's Home Page, click on the button that says “Access Your Master Account Admin Page”. This will take you to your Master Account Admin page. From this page, you can start the process of creating accounts for other people or for retrieving reports after people take their assessment. After someone who has an account that is connected to your Master Account has taken their assessment, you can come back to this part of the website and use the “Work with Your User Accounts” button to retrieve the PDF report. If you search for a report and it is not found, the most common reason is that the person has not yet completed their assessment. To see a picture based tutorial describing how this works, click on the button below.

When you create an account using the links and buttons on the Master Account Admin page, our system will automatically send a welcome email with login instructions to the person for whom you created the account. You might want to tell people to expect the email so that they don't think it is SPAM.

Our system will automatically send people to their personal results at the conclusion of the assessment. This is a foundational element of our system, and it cannot be bypassed.

Before you do anything else, please have them double-check their SPAM or Junk mail folders for an email from admin@discpersonalitytesting.com. About 99.9% of the time, we find that the original email was successfully delivered to the user's server. So, it should be there somewhere. If they can't find it, you can use the “Password Recovery” feature on the login page to send the password again. Make sure you enter the email address of the person who needs the password. You must be logged out of the site to see the login form and the Password Recovery option. If that doesn't get it to them, you can ask them to have their IT contact check their server logs for the email. It is very rarely an issue with our system not sending the email (it could happen, it's just really rare). If all else fails, let us know, and we will help you get it resolved.

You can make corrections for typographical errors using the “Edit Sub-account Information” button on the “Work With Your User Accounts” page. After you edit an email address, you'll need to send the password to the new email address. You can do that with the “Password Recovery” feature on the login page. Enter the email address of the person who needs the password. You must be logged out of the site to see the login form and the Password Recovery option. Please do not use this process to give the account to a different person. That will cause problems with the account that we will have to fix manually. Or, if you'd like, we can take care of this for you. We'll need to know…

• The current information on the account, and
• What you want it changed to.

Send us this information by opening a support ticket.